{"id":19840,"date":"2018-07-24T09:37:58","date_gmt":"2018-07-24T07:37:58","guid":{"rendered":"https:\/\/www.mecolpress.com\/?p=19840"},"modified":"2018-07-27T14:23:18","modified_gmt":"2018-07-27T12:23:18","slug":"after-sales-service-at-mecolpress","status":"publish","type":"post","link":"https:\/\/www.mecolpress.com\/en\/after-sales-service-at-mecolpress\/","title":{"rendered":"THE AFTER SALES SERVICE AT MECOLPRESS"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<span style=\"color: #e31a00;\"><strong>At Mecolpress, customer care is a fact. These are the words of the person in charge of after sales service Francesco Minoni that, in this interview, has told us regarding a service projected to the future with a rich archive of historical information, recorded and documented.<\/strong><\/span><\/p>\n<p>\u201cThe after sales service is a pride for Mecolpress because is a service born with the company and together with it has grown and developed \u2013 says Francesco Minoni, department coordinator from 2012. \u201cMecolpress is today a completely <span style=\"color: #e31a00;\"><strong>digitalized<\/strong><\/span> organization. It is, by now, an ordinary routine for us to assist the client in <span style=\"color: #e31a00;\"><strong>real time<\/strong><\/span>\u201d.<\/p>\n<p>But to the promptness we can add values as competence and a <span style=\"color: #e31a00;\"><strong>great availability of material<\/strong><\/span>. The first one is guaranteed by Francesco\u2019s employment record, whose career started in Mecolpress through the roles of electrician and then as an installer, with a strong knowledge of the machines the factory produces. Instead, regarding the availability of the materials, the efficient response of Mecolpress lies in the extension of the areas addressed to the stock of pieces which can be required by clients (two dedicated warehouses) and by investments in favor of the stock-keeping.<\/p>\n<p>The physical consistency of available material is matched by a <span style=\"color: #e31a00;\"><strong>database<\/strong><\/span> in which has been transferred, thanks to a specific recovery operation of the history of the company, all the information regarding the installation and the maintenance of each sold machine that today \u201cwe can really recall with a simple click\u201d, says Francesco.<\/p>\n<p>At this point we have no alternative but to imagine to be a stalled client. In discomfort, the good news is to know that we can speak to an expert, efficient and, above all, able to act rapidly contact person. \u201cThe waiting time, of course, depends on the type of the breakdown. However, we almost always have at disposal, if not the finished piece, the rough piece from which we can generate it. In case of problems with the gearwheel unit, the heart of the machine, if we are not able to supply the finished piece, we have rough and semifinished pieces already in stock\u201d.<\/p>\n<p>Service is a strong point of the company but also an advantage in the relationship with the clients: from the historical ones who know well the wide range of spare parts they can count on, but also for the new clients or for the ones who contact Mecolpress for consultation and replacement of machines of different brands. \u201cFor example, during these days, &#8211; Francesco adds \u2013 we are managing to supply a spare part of a Russian screw press 45 years old\u201d.<\/p>\n<p>Issues are quite a lot, of different types even depending on the material the client is using: \u201cone of our clients, for example, produces professional bows in aluminum. It means 700 mm of aluminum to forge with a huge machine and that is feasible: with a force of 1600 tons the part comes finished as well! But the problem is to, beyond the lubrication, custom-made it. Once it is finished, the aluminum piece has to satisfy aesthetic concerns. It\u2019s completely different for steel, where you have to struggle with the mechanical stress and with function-related issues, with machines used to their limits\u201d.<\/p>\n<p>From the moment in which <span style=\"color: #e31a00;\"><strong>a fault<\/strong><\/span> arises it is communicated, <span style=\"color: #e31a00;\"><strong>what happens in Mecolpress?<\/strong><\/span> Thanks to the documentation scanned and to the material immediately accessible, we can trace in real time the general framework of each press and detect of each accessory. Understanding the nature of the problem is a task of the service department, which finds the right ways to solve it, using the phone, e-mail and live chat, in order to ensure efficiency and speed.<\/p>\n<p>\u201cThe service we offer \u2013 Mr. Minoni concludes \u2013 is very precious because we live in a transaction period, where machines are always developing in the technological way, while the internal resources of the factories don\u2019t always appear aligned to the trends. From one side the average operator is typically low receptive regarding the use of new devices, even because sometimes temporary staff lacks basic communication skills. We believe that training is the idea to follow, and someone does this, as one of our client who after purchasing a press attended at Mecolpress an <span style=\"color: #e31a00;\"><strong>intensive and very articulated training<\/strong>.<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Do you know Mecolpress after sales service? <\/strong><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-size: 18px;\"><a href=\"https:\/\/www.mecolpress.com\/en\/contact\/\">Contact us to find out more! We will be happy to answer to any of your doubts.<\/a><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]At Mecolpress, customer care is a fact. These are the words of the person in charge of &hellip;<\/p>\n","protected":false},"author":4,"featured_media":19709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[160],"tags":[212],"class_list":["post-19840","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services","tag-after-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>After-sales service for hot forging presses: test Mecolpress<\/title>\n<meta name=\"description\" content=\"After-sales assistance in Mecolpress: projected into the future, with the historical and documented track, a guarantee in the world of hot forging.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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