The word to an “historic” customer: Isval

Reference company in the hot stamping process sector and in the processing of brass, copper and aluminum, Isval is ISO9002 certificated since 1993 and ISO 9001 certificated since 2002. Here we met Mr. Beccalossi, customer of Mecolpress since many years.

You are a loyal customer of Mecolpress. What kind of factors is your preference for our company based on?
I would certainly speak about trust. Our relationship has strengthened during the years, and we can say that we relate to each other more as friends rather than as suppliers.

What year does the first purchase date back to?
We have to go back of several decades. We already used to buy screw presses of Dellavia and of the Swiss brand Osterwalder. Once that these brands were bought by Mecolpress, the relationship of exclusivity has remained.

Among our several different competitor, you must have evaluated also other manufacturers of similar machines … what can Mecolpress offer more than others?
Our corporate philosophy is based on the continuity, in the sense that once we have started heading in a direction, it is very difficult that we leave it. Of Mecolpress we have always appreciated the great availability and the promptness of after-sales service.

Actually, the after-sales service is one of our flagships!
I confirm it: as a customer I have always had the impression that there was a great attention for us, like a special treatment.

It must be said that restricting the suppliers number means “to deserve” the benefit of a priority assistance… Important is that the customer’s needs are met, and I have to say that for many years we haven’t had significant problems, and if we had them, they were solved very promptly.

Nowadays you have more than 20 Mecolpress machines, or anyway, machines of brands that Mecolpress represents today, Osterwalder and Dellavia. Are you particularly satisfied with some of these machines? Among screw presses, forging presses, vertical forging presses… I am very satisfied with the last type of presses, the SEO45/CVE-CS and the direct 400 model, the vertical forging SOV4 model. We just had to make some corrections to the start up of the 450 Tons press regarding the oil filtration, but it seems that this depends on a component that also Mecolpress buys.

And with regard to innovation, do you think that Mecolpress moves in an interesting way?

Yes, I would rate Mecolpress very positively regarding in this respect. I think in particular of the hydraulic Soft-Impact cushion mounted on the last purchased machine, the SEO45 continuous cycle.

I don’t know if in this panorama of great satisfaction there is place for some criticism.
If I have to find a request to make, I underline the importance for a company like ours that the expected delivery date must be scrupulously respected. It happened that some components had to be replaced, and the wait prolonged beyond the previsions, implicating for us the necessity of reviewing the production plan.

On the whole, looking at the past and at the long lasting relationship with Mecolpress, would you define it as a competent company that can keep pace with the customers, reliable but also elastic and rapid to find resources?
There is generally much more hurry than before in our world and this imposes not only to be very rapid but also very flexible regarding the needs (usually in continuous mutation) of customers. But Mecolpress is always a good interlocutor, that goes always beyond the role of a supplier. During the years we have been able to evaluate the receptiveness in taking note of a problem, or of the complex characteristics of some commissions, and the expertise made available to us, looking for the best solutions.